Delivery and payment information

Frequent questions

Index:


How to buy on the web?

How can I pay on the web?

Shipping costs and delivery times

How I can keep track of my order?

My payment has failed. What can I do?

I received my order but it is incomplete, what do I do?

How do I get my purchase invoice?

I bought an item in the physical store but it does not work, what should I do?

I bought an item in the physical store but it is incomplete, what do I do?

How long do I have to return or exchange an item that I bought at the physical store?

I bought an item at the store but I do not live in Madrid. What should I do if it does not work or if it breaks down?

I bought a stockrc item but not in the stockrc store itself. How do I solve a problem with my article?

Do the prices always match in the online store and in the physical store?

Can I return the item if I do not like it? (Right of withdrawal)

How to buy on the web?

How to buy on the web?

To purchase your products, you must first register on our website (Top Center: My Account).

The registration process, once you have entered all the data, is automatic, so you can start the purchase by clicking on the "Buy" button on the product page you want to buy (to find the product you are looking for , you can use the general search engine or navigate between the different categories).

When you have everything, move the mouse over the cart in the upper right corner of the web, and click on the "Finish" button that will appear.

In the QUICK PURCHASE screen that you will see below, you only need to choose the payment method and confirm your purchase.

How can I pay on the web?

 

Credit card (available on web and in the physical store is available)

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• Pay with your credit or debit card through our fully secure Servired Virtual POS.

• It is free and without the need to register.

• We accept Mastercard, Visa and iuPay cards

Pay with PayPal - Easier. Safer

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PayPal is the easy and secure way to pay and receive payments without having to share your financial information.


 Protection

Your financial information will be secure thanks to an automatic encryption system and the most advanced anti-fraud systems in the market.

Never again will you type your debit or credit card numbers.


 Flexibility

Link your debit, credit card or bank account with your PayPal account. And select PayPal at the time of payment.

You can complete the process by simply entering your email and password.


Speed

With PayPal you can buy in thousands of national and international stores in just a few clicks. Creating an account is free and fast.

Every day, 100 million people use PayPal in 190 countries and 25 currencies.

Bank transfer

Through this payment method you will simply have to make a transfer or an income to our bank account for the amount of your order and indicating in the concept the reference of your order.

After selecting this payment method during your purchase process, we will provide you with all the necessary information to place your order such as the transfer concept, the name of the beneficiary, and the exact amount to transfer.

This method of payment is not immediate since the process of transferring money between banks is between one or two days. At the moment we confirm receipt of your payment we will proceed to the shipment.

1- Banco Popular

Offices in Spain: Here
Holder: StockRc FPV Aeromodelismo sl
Banking Identification Number (NIB): 0075 0276 91060064872 2
International Banking Account Number (IBAN): ES71 0075 0276 9106 0064 8722
Bank Identification Code (BIC): POPUESMM


2-Cajamar
Offices in Spain: Here
Holder: StockRc FPV Aeromodelismo sl
International Banking Account Number (IBAN):
ES0230581929422720009078



Cash on delivery

Using this payment system you will be charged the amount of your order at the time of receiving it at your home. The person in charge of delivering the order, will charge you the total amount corresponding to the order plus the costs of shipping and cash on delivery. In cases where the shipment is free, you will only be charged the amount corresponding to the cash on delivery system.

The cost of the cash on delivery is 3% of the total cost of the order with a minimum of € 1. Total

In the case of orders destined to Ceuta, Melilla or the Canary Islands, the method of payment against reimbursement is not accepted. Remember that if you have any questions to select any of the other payment methods you can contact us at shop@stockrc.com.

The prices and offers shown on this website are exclusive for online orders. In most of the articles the prices coincide with those you can find in our physical store located at C / Monaco 31, 28232 las Rozas, madrid; however, there may be different prices and offers.


Shipping Codes, Documentation

This method only applies to the documentation, the shipping is free. since said documentation is sent by mail.


Attach to other orders

In case you forgot to add another product, use this form of payment: Attach to other orders, indicate the order number in the comments section

 
Shipping costs and delivery times

The cost of shipping costs is calculated for each product taking into account its weight, dimensions, transport insurance, destination and company that makes the delivery and run on behalf of the buyer.

The transport agency we use to get you our products is Tourline Express.

The time of arrival of your order depends on the time you have made it:

• If you place your order before 6:30 p.m., you will receive it the next day.

• If you place your order after 7:00 p.m., you will receive it at 48 hours.

• On Saturdays, Sundays and holidays there are no shipments or preparation of these.

We have special delivery for Saturdays in the morning, Here

Shipping deadlines may be affected during the Christmas period. It will always be tried that its fulfillment is within the periods indicated above, although there is the possibility that they will expand 24-48 more hours. Remember, also, that someone must be at home to pick up the order, otherwise the delivery would be delayed.
There are different types of shipping based on the cost and place of shipment of the order:

• For orders to the peninsula of less than € 60: the shipping cost is € 5.90 (VAT included) through tourline express. If you make your purchase before 18:30 hours you will receive your purchase the next day, otherwise the delivery time is 24 to 48 hours (Monday to Friday).

• For orders over € 60, shipping is free within the peninsula and will be delivered to you in 24/48 hours (Monday to Friday).

• For shipments to the Canary Islands, Ceuta and Melilla, the cost of transport is higher because they are farther destinations. Depending on the size and weight of the products, the website itself does not calculate this cost to confirm the shipping cost of your purchase. Remember that in the case of the Canary Islands, Ceuta and Melilla there are customs costs (IGIC and AIEM tax) that must be paid to the carrier at the time of receiving the package. Contact shop@stockrc.com or indicate in the order that you value the purchase without VAT and the cost of transport

• For shipments to the Balearic Islands, the cost of transport is higher because they are farther destinations.

    For orders: without VAT for countries of the European Community (outside Spain with valid VAT) Islands and Ceuta or Melilla, we only accept payments by transfer.
    If the client wants to pay with Paypal, he will have to assume the cost of the transaction with 3.5% of the total amount

• Certain or some shipments may have a delay or be canceled:

1- If the product is not in conditions of sale, broken packaging, or incomplete product, in this case, we can not send them. We will notify our customers of the new delivery dates. or the reimbursement of the amount in the case of non-availability of stock.

2- If the transport company does not meet the deadline determined by causes beyond our company.

 
How I can keep track of my order?

You can consult it by accessing your stockrc account and selecting the order.

If the order appears as pending, it is because the payment has not been confirmed yet. If you are sure that the payment is already made, send us an email to shop@stockrc.com.

If, on the other hand, you appear as an envoy and you have not received it, you can contact Tourline express, our messaging service, through its website or by phone at 91 056 60 49 and they will inform you of the state in which found the shipment.

Remember that, in any of the cases, they will ask you for the Shipping Identifier, which you can previously consult by phone or by mail to shop@stockrc.com (it is a multi-digit code).
 
My payment has failed. What can I do?

You have to send us an email to shop@stockrc.com with the number of your order, your name and your e-mail. We will help you confirm your order.
 
I received my order but it is incomplete, what do I do?


After checking that your order is not complete or does not have all the parts, accessories, etc. ..., you will have to send an email to shop@stockrc.com indicating the component that is not included in your order or product, so we will proceed to verify, if missing by: incomplete unit, pending delivery or human error, in this case, we check your order, and the photos of the same to be able to inform you of the actions or situation of the product.
 
Can I return the item if I do not like it? (Right of withdrawal)

Yes, you are in your right. You have 15 days to send us the product and we will return the money, thanks to the right of withdrawal. To do this, the product should be as you received it, with the packaging and accessories, if any.

To process the return you have to contact us by sending an email to shop@stockrc.com indicating the reference of your order and attaching our Withdrawal Form with all the fields to be completed. You can download the withdrawal form

In this case, our store informs you:

Return of a product by withdrawal (Option not valid for companies or professionals)

The item you received does not satisfy you and you have decided to return it.

You have the right to cancel the purchase within 15 calendar days without any need for justification. The withdrawal period will expire 15 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the goods.

To exercise the right of withdrawal, you must notify Stockrc fpv aeromodelismo sl, calle Monaco 31-28232 las rozas- madrid, by phone: 913161415 or e-mail: shop@stockrc.com. your decision to withdraw from the contract. You can also make an unambiguous statement of your decision through a letter sent by mail or fax. You can use the withdrawal form model that we will provide, although its use is not mandatory.

To comply with the withdrawal period, it is sufficient that the communication relating to the exercise by you of this right be sent before the corresponding deadline expires.

Consequences of withdrawal:

In case of withdrawal from you, we will refund all payments received, without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract .

We will proceed to make such refund using the same means of payment used for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.

Important: Consumers will be considered natural or legal persons who act in a field outside a business or professional activity. fpv aeromodelismo sl, will not accept returns for withdrawal by companies or professionals.

Exceptions to the withdrawal:

By its nature, the refund for withdrawal of the following products is excluded:

    All types of Software, simulators, games for consoles, DVD, Blu-ray, that have been unsealed by the consumer and user after delivery.
    All types of DJI products that are unsealed and in which a personal identification account has been created for that product.
    All products that require direct contact with some parts of the body such as FPV glasses, whose packaging has been unsealed or the least signs of use are detected.
    All types of robotics / radio control with open packaging, which, due to their nature of multiple pieces, safety packaging and memories, which have assembly samples or have been improperly handled will not be reimbursed.
    All types of equipment or electronics that are not returned under the same conditions of delivery. This implies that the system must be restored respecting the original partitions and programs. Hard drives must be free of third-party content.
    All types of products that require a professional fixed installation and have been installed after the purchase that have samples of the assembly or have been handled improperly will not be reimbursed.
    Stockrc, is not responsible, nor admits in warranty, electrical or electronic components installed by the same client. Only if they are installed by our technical service
    No returns of equipment activated by the customer, even without being used, the fact of activating them, these equipment are registered under the customer's name and can not be resold by the store. All products of the DJI brand, example, dji osmo, a3, phantom, etc ...
Then you will receive a confirmation e-mail to send us the product for review. It is VERY IMPORTANT that you wait for this confirmation e-mail so that we can track your product. Keep in mind that, if you send us the article without notifying us previously, it will be more difficult to locate it. Once you have received the confirmation email, remember to send the item as it came, with its packaging and accessories and you must attach the proof of purchase. You must send it to the shipping address that we will provide you in the confirmation e-mail.

The moment we check that the product is correct, we will refund the money. In the case of withdrawal, the cost of shipping the product to Stockrc is borne by the customer.
How do I get my purchase invoice?

You must send an email to a.cliente@stockrc.com requesting it, including all the details of your purchase. Invoices or substitute documents must be issued at the time of purchase.

When the addressee is a company or a professional, the deadline for requesting the invoice or substitute document will be one month, according to art. 9 RD 1496/2003
I bought an item in the physical store but it does not work, what should I do?

In this case you have to go to our store in Madrid, Calle Monaco 31, 28232 Las Rozas, where you bought it, taking the item as you bought it (ie, with its packaging, accessories, purchase ticket, etc ...) . There, we will check it or we will transfer it to our Technical Service so that it can check it.

In case it is a factory failure, you can choose between Product change, Purchase voucher or the acquisition of a new unit (if available). Not subject to the Brand of DJI, said brand, after 5 days, or activated equipment, will proceed to the management of DOA. previous authorization of the brand.

On the other hand, if the product has been damaged for any reason related to its use, do not worry, since in most cases we will repair it without major problem, after accepting a quote.
I bought an item in the physical store but it is incomplete, what do I do?

You have a period of 15 days to check that your item has all the parts, accessories, etc ...

If that is not the case, you will have to go to our physical store, where you bought it and comment on what is missing. Do not forget to bring the product and the purchase ticket.
How long do I have to return or exchange an item that I bought at the physical store?

You have 15 days for any change or return. It is essential to present the purchase ticket store Calle Monaco 31, 28232 Las Rozas, where you purchased it, and that the product is unopened, unused and in perfect condition.

You can change the item for another or we will make a voucher without expiration for the amount spent.
I bought an item at the store but I do not live in Madrid. What should I do if it does not work or if it breaks down?

In this case, you should write us an email as soon as possible to shop@stockrc.com telling us the incident and attaching a copy of your purchase ticket.

Then you will receive a confirmation e-mail to send us the product for review. It is VERY IMPORTANT that you wait for this confirmation e-mail so that we can track your product. Keep in mind that, if you send us the article without notifying us previously, it will be more difficult to locate it. Once you have received the confirmation email, remember to send the item as it came, with its packaging and accessories and you must attach the proof of purchase. You must send it to the shipping address that we will provide you in the confirmation e-mail.

Our technicians will review it and, if it is a factory fault, you can choose between returning the amount or resubmitting a new unit (if available). On the contrary, if the product has been damaged for any reason related to its use, do not worry because in most cases we will repair it without major problem. In this case, even if the warranty covers the failure, as it is a product purchased in a physical store, we do not cover the shipping costs.
I bought a stockrc item but not in the stockrc store itself. How do I solve a problem with my article?

In these cases you will have to carry out all the negotiations with the distributor in question. That is, the establishment where you bought it will be the one that manages any problem related to the product.
Do the prices always match in the online store and in the physical store?

Normally the items have the same price in the online store as in the physical store. However, there may be special promotions and offers that vary the amount of some products in any of our stores.


Stockrc FPV Aeromodelismo sl